Vehicle tracker (AVL), stopped working, what to do?
Imagine the scenario: you rely on your vehicle tracker to keep your vehicle fleet safe, but suddenly, some devices stop functioning. What do you do in situations like these? Don’t panic! Here at Softruck, we are experts in vehicle tracking and monitoring. We have a dedicated support team for cases like these, and in this blog post, we will explore some solutions to handle this situation and ensure the safety of your cars and motorcycles.
Main and Likely Problems with Your Trackers
At this moment, we will address in a comprehensive and straightforward manner the key problems we encounter in our operations with our vehicle tracking clients. They are:
2 – Network Connection Failure
4 – Lack of Power in the Main Battery
1 – GPS Communication Failure:
The tracker might fail to connect to satellites due to its location; there could be interference in communication because the vehicle is in a rural area where GPS signals are weak, or the vehicle might be in an underground location like a garage. In these cases, the ideal solution is to move the vehicle to an area with better sky visibility. Sometimes, a simple change in location can enhance GPS signal reception.
Another situation that can occur in this case is signal interference from another electronic device. Identify and remove any electronic devices that might be interfering with the GPS signal. If possible, turn off other electronic devices near the tracker to eliminate interference.
2 – Network Connection Failure:
Your tracker relies on a communication network to transmit data. Check if you are within the network coverage area. Sometimes, being in a remote area or an area with poor network coverage can affect the device’s operation.
In this case, we are referring to the mobile network of the SIMCard installed in the device.
The solution for this is to contact support, either from Softruck if you are our customer or from the mobile device operator where you purchased the SIMCard. In both cases, the likely solution will be a reset or reprogramming, which can be done remotely by us.
There is also the possibility of a physical reset for some cases where the SIMCard is removed from the tracker and reinserted, thereby restoring the mobile network signal.
3 – Exceeded SIMCard Data:
Continuing with problems related to the device’s SIMCard, there is the possibility that the device usage has exceeded the data package.
In this case, it is necessary to contact the operator’s support to add more data. You won’t be able to do this on your own, so contacting support, in this case, is crucial.
4 – Lack of Power in the Main Battery:
If the car’s battery runs out, and it remains off without a main battery, the tracker will also stop communicating, as its battery is recharged by the car’s battery. The tracker’s battery alone lasts a short time, so the car’s battery is connected to your tracker.
There are even cases where the tracker is poorly installed in the vehicle (usually in motorcycles) and it drains its own battery power. This often occurs in cases where the hired installer configures the commands incorrectly, causing the tracker to function continuously and continuously drain the motorcycle’s battery.
In this case, the primary solution is to hire a reliable installer to ensure that the tracker is installed correctly in the vehicle, preventing the risk of the tracker not being powered by the car’s battery correctly.
5 – Device Manufacturing Flaw:
If you have tried all the solutions mentioned above, and the tracker is still not functioning, it’s time to contact the manufacturer’s technical support. They will have specialized technicians who can help diagnose the problem and offer specific guidance for your tracker model.
Conclusion:
Dealing with a vehicle tracker that has stopped working can be stressful, but in most cases, there are solutions available. Therefore, it’s important to remain calm! Whether checking connections, updating the network, or contacting technical support, there are steps you can take to resolve the problem. And, if necessary, consider replacing it with a newer model to keep your fleet safe and protected.
Remember, here at Softruck, your company has specialized support, always available to answer your questions and deal with various problems, even those beyond the tracker’s communication issues! If you are not familiar with our company and our solutions for the vehicle tracking market, we invite you to learn more about Softruck, the ideal solution for entrepreneurs in the tracking and vehicle protection market.
Also, watch the video we made summarizing all the topics covered in this blog post.